Pilot projects in cooperation with Telia
Telia, a telecommunication company in the Nordics and Baltics, in cooperation with Estonian technology company Cleveron opened the first self-service office on May 17th 2021, in Tartu. The goal of self-service offices is to have them in places where Telia does not have an office today but where customers still want to replace their appliances, purchase new ones or conveniently receive ordered goods.
Telia opened a unique solution on a global scale at Lõunakeskus shopping mall in May 2021. Cleveron’s innovative parcel robot with a large customer service screen is at the heart of this solution. The customer who enters the self-service store can contact Telia’s call centre consultant using the large touch screen. The pre-filled parcel robot provides the opportunity to pick up digital TV tuners, routers, SIM cards, and telephones.
In December 2021, Telia opens its first outdoor self-service kiosk in Rapla, Estonia. Like the indoor solution, it is also possible to communicate with a customer consultant via video in an outdoor smart office and deliver the goods using a parcel robot. The outdoor solution also has air conditioning, ensuring room temperature in the smart self-service store. Both indoor and outdoor solutions are wheelchair accessible and easy to use for the hearing impaired.