Search
Customer Success Manager
At Cleveron, our customers are at the heart of everything we do. We collaborate with leading retail and logistics companies, such as Zara, H&M, ICA, and others. Our innovative automation solutions help businesses deliver packages faster and more efficiently, making everyday life easier for millions.
We are looking for a Customer Success Manager passionate about building strong relationships, driving value, and ensuring our customers achieve their goals with our solutions.
What will your role be in our team?
- You will be our customers’ key point of contact, proactively ensuring their success, advocating for their needs, and driving strategic outcomes
- In your role, you are a trusted advisor who maximizes the value of our products and services
- Monitor key customer metrics to ensure continuous improvement, business impact and long-term success
- Proactively identify and resolve potential issues, supporting customer growth
- Work closely with internal sales, product, and support teams, ensuring customer insights are shared and company-wide efforts are aligned
- Maintain regular communication with customers to understand their needs and adapt support accordingly
- Contribute to customer satisfaction, identify risks early, prevent escalation, and ensure our customers always feel supported
- To manage and support customer success, we use the following tools: Hubspot, PowerBI, the ticket system Jira, and others
What skills do we expect from you?
- Experience in customer success, account management, or a similar role
- Strong ability to build and maintain long-term customer relationships
- Analytical mindset with a focus on measuring and improving customer outcomes
- Excellent communication and problem-solving skills
- A proactive, customer-first attitude with a passion for helping businesses grow
- A strong sense of ownership and accountability for both customer success and cross-team collaboration
- Fluency in both Spanish and English (written and spoken)
How to apply?
Please send your short answers to the following questions along with your application, either as a separate file or as a video:
- Feel free to introduce yourself in Spanish!
- Describe a situation where you identified a potential issue early and took proactive steps to resolve it?
- How do you typically work with internal teams, such as sales or product teams, to improve customer success?
Apply now
Application deadline April, 11, 2025.
Location: Estonia, with the option to work from Tallinn or Viljandi office. Flexible working arrangements are part of our daily work culture.
Please note that we review all candidates’ public online profiles during the final round.
After submitting your application request, you will receive a confirmation email indicating that your application data has been successfully received. Uploading the video may take a few minutes — please do not close your web browser until you see the confirmation message. If you do not receive this confirmation email, please contact us at [email protected].