Customer Experience & Support Manager
At Cleveron, we work with leading global retail and logistics companies to make parcel delivery smarter, faster, and more efficient through innovative automation solutions.
We are looking for a Customer Experience & Support Manager to lead and continuously improve the services we provide to our key international customers.
In this role, you will ensure reliable day-to-day service delivery while driving improvements in customer experience, processes, and systems. You will connect our customers with Cleveron’s internal teams, turning challenges into solutions and keeping things moving.
What will you do?
- Ensure service quality, system reliability, and SLA performance. Identify risks early and resolve issues
- Improve processes, workflows, and the knowledge base in our ServiceNow customer portal
- Coordinate work across software, engineering, supply chain, and other teams. Directly manage one Business Analyst
- Manage key customer relationships, lead quarterly business reviews (QBRs), support onboarding, and coordinate service pricing and budgets
What do we expect from you?
- At least 5 years of experience in B2B account management, technical services, or operations management
- A university degree, preferably in a technical, business, or operations-related field
- Good understanding of service delivery, SLA management, and continuous improvement
- Experience working with business systems and data. Familiarity with ServiceNow (or similar platforms), ERP, and BI tools is an advantage
- Ability to lead across teams, set priorities, solve complex problems, and take ownership of results
- Strong communication, presentation, and negotiation skills
- Fluency in English and Estonian. Spanish or Swedish is a plus
- We value people who take ownership, act proactively, communicate clearly, and stay focused on solutions, even when priorities change
What do we offer?
- Working with international customers, including Inditex and ICA
- Independence in decision-making and opportunities to improve existing ways of working
- One additional week of paid vacation
- A team that values Teamwork, Ownership, Clear Focus, and Systematic Quality
- Flexible working arrangements, with Tallinn as your main office and the option to work partly remotely. The role requires visits to our Viljandi headquarters approximately twice a month, with transportation provided
How to apply?
Please submit your CV along with a short, 2-minute video answering the following question:
- Tell us about a time when you led a project or solved a complex problem involving multiple teams without having direct authority over them. How did you approach the situation, and what was the outcome?
Apply now
Application deadline: December 4, 2026
Location: Tallinn, Estonia
Please note that we review all candidates’ public online profiles during the final round.
After submitting your application request, you will receive a confirmation email indicating that your application data has been successfully received. Uploading the video may take a few minutes — please do not close your web browser until you see the confirmation message. If you do not receive this confirmation email, please contact us at [email protected].