We’ve built a global lifecycle engine that combines real-time software intelligence with unmatched hardware expertise. By resolving over 85% of issues remotely, we ensure your delivery systems stay fast, reliable, and always-on.
At Cleveron, we know that the moment a parcel locker is installed, its true journey begins. We don’t just deliver a product and walk away; through Cleveron Services, we provide a global lifecycle engine that combines real-time software intelligence with unmatched hardware expertise. By resolving over 85% of issues remotely, we ensure your delivery systems perform flawlessly every single day, everywhere you operate.
Our secret? We don’t just rely on tools — we rely on a unique blend of real-time software intelligence and global operational expertise. Because our services were built hand-in-hand with our hardware and software production, our level of expertise in this subject matter is unmatched. We understand every bolt, sensor, and line of code because we created them.
Intelligence That Saves Time: No Guesswork, Just Solutions
The most significant differentiator for our customers is our ability to fix problems before a technician ever needs to step on-site.
All our products are connected to our proprietary software by design, which means we never have to rely on guesswork to understand a problem.
- 85% Remote Resolution: We resolve the vast majority of all support cases remotely through our specialists at HQ.
- Proactive Problem Solving: We have built-in tools designed to anticipate and fix issues even before a ticket is raised.
- Instant Diagnostics: Our software provides live insight into machine status and technical root causes, eliminating delays and human error.
- Dramatic Cost Savings: Because only 15% of issues require a physical visit, we significantly reduce downtime and service costs for your business.
Our Dedicated Service Architecture
To ensure we provide the best possible support, our internal Services department is divided into three specialised teams, each focused on a different pillar of your success:
1. Customer Operations & Future Planning
This team is the direct line for our current customers. They don’t just take care of all open tickets; they are visionary partners who help you plan for the future. By analysing your current network performance, they ensure your delivery strategy is always evolving and improving.
2. Training and Documentation
Precision is key, especially with robotic hardware. This team is dedicated to our service and installation partners, providing them with comprehensive training and the technical documentation they need to meet Cleveron’s high standards. We ensure that every person touching a Cleveron machine has the expert knowledge required to handle it safely and effectively.
3. Global Partner Management
We represent a global brand, and this team ensures that our quality of service remains high everywhere. They manage our network of regional partners, conducting continuous monitoring and audits. Whether you are in a major city or a remote region, this team ensures that the partner representing us delivers the same level of excellence you would expect from our HQ.
Global Reach, Local Reliability
Whether you operate in one city or across fifty countries, our service remains unmistakably Cleveron. We have built a structured partner ecosystem that ensures consistency on a global scale.
- 50+ Active Countries: Our reach spans the globe, supported by over 30 certified service partners.
- 700+ Trained Technicians: We maintain a high-quality technical workforce, all trained and certified on Cleveron systems to ensure safety and precision.
- Proven Response Times: With 24/7 monitoring and an average global resolution time of just 51 minutes, we move as fast as your business does.
A Partner for the Full Journey
From precision installation to predictive maintenance and end-of-life optimisation, we own the full service journey. We believe in showcasing our strength in every conversation, providing the tools and support you need to take control of your deliveries.
With Cleveron Services, you aren’t just getting a maintenance team; you are getting the peace of mind that comes with industry-leading reliability and a partner who is always on.