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5 Reasons Why Retailers Should Automate Parcel Handover Now

08.03.2023 | Cleveron, Parcel handover, Automation, Retail
In recent years, the rise of e-commerce has led to a significant increase in the number of parcels that retailers need to handle. With the surge in online shopping, traditional brick-and-mortar retailers have found themselves dealing with an unprecedented volume of parcels. Below are five key reasons retailers must automate parcel handover to customers now.

1. Cost savings
Manual parcel handover is pricy: labour costs rise yearly, and manned online orders' collection points take up expensive retail space. Automated systems can reduce labour costs, as fewer employees are needed to manage parcel handover. Also, parcel robots and lockers occupy much less floor space than manned collection points and storage rooms.

2. Increased efficiency and customer satisfaction
Parcel lockers and robots can significantly reduce the time and effort required to handle parcels. With parcel lockers and robots, customers can enjoy greater flexibility and control over their deliveries. From a click-and-collect point, the customer can collect the order at the time that suits them best, and they don’t have to wait for the courier at home. Automated systems decrease the number of failed delivery attempts and affect customer satisfaction positively. High customer satisfaction results in a higher NPS score. Customers receive their parcels from a robot such as Cleveron’s within 10 seconds.

3. Improved data collection and analysis
Automation solutions allow retailers to monitor their systems and generate data on deliveries, including peak hours for parcel collection and the most popular days. This information helps retailers better understand their delivery operations and make informed decisions about improving their processes.

4. Enhanced security and inventory management
Automated delivery devices can help retailers manage their inventory more efficiently by providing a secure and controlled environment for storage and delivery. Additionally, retailers can reduce the risk of lost or stolen parcels by automating parcel handover. In a click-and-collect solution, boxes are stored securely, and customers can collect orders conveniently. Couriers leaving packages on the doorstep, where the parcels are easily stolen, are a thing of the past. Automation solutions can give customers peace of mind and increase trust in the retailer.

5. Maximising revenue
Directing customers to collect their online orders in-store helps to increase sales. The likelihood is high that customers will find another desired item in-store when they receive their parcel from a click-and-collect point. Parcel robots and lockers are a great solution for offering a seamless omnichannel experience.

As customers expect hassle-free parcel delivery, retailers must find practical solutions. From increased efficiency and convenience to enhanced customer experience, parcel lockers and robots are an intelligent investment for any retailer looking to streamline their parcel delivery processes. Automated parcel handover solutions will help retailers meet customers' needs and stay competitive.

Cleveron AS is an Estonian technology company developing parcel robots and terminals with more than 15 years of experience in parcel delivery technology. Cleveron's solutions are used in 51 countries around the world, and the company's customers include world-renowned retail and logistics companies. Among others, its solutions are used by Inditex/Zara, Falabella, UPS, and DHL. 

Photo: Cleveron

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